FAQs
30 questions, give or take, cover most of what customers ask IMPOWER ATLANTA LLC about ordering from vobirax.com, and every figure below matches the policy page it points to; when the two seem to differ, the policy page is the one that counts.
Delivery or pickup
The 48 states or an address outside them
Where does the company deliver?
To a street address in the contiguous United States, Washington, DC included, and the map ends at that border. Outside it sit Alaska, Hawaii, the territories, every PO Box, the APO, FPO, and DPO system, and every foreign address, and an order to any of them is cancelled and refunded in full. The Shipping Policy has the map.
$6.90 or no shipping charge
How much is delivery?
$6.90 when the merchandise total is below $99.00, and no shipping charge from $99.00, measured once a discount code is applied and before sales tax. Example: a $33.99 shirt pays $6.90; a $114.97 order pays nothing for delivery.
Six weekdays or nine
How long does a box take?
1-2 weekdays of handling at the fulfillment partner’s facility plus 5-7 weekdays with the carrier, 6-9 weekdays in total, counted Monday through Friday without federal holidays. Example: an order paid before 5:30 p.m. Pacific on Mon Oct 26, 2026 arrives between Nov 3 and Nov 6.
5:30 p.m. Pacific or the next weekday
Is there a same-day line?
Yes, 5:30 p.m. Pacific on a weekday. An order paid later than that, or at any time on a weekend or a federal holiday, is counted on the next weekday.
A facility in the United States or a warehouse in Fresno
Where does the box come from?
From the facility of the fulfillment partner, which is inside the United States. The company has no warehouse of its own, and the Fresno office holds no stock.
A tracking email or a quiet inbox
How is a box tracked?
A tracking number is emailed when the box leaves the facility, and the Order Tracking page shows the status by order ID. A first scan can lag the email by as much as 24 hours.
Seven weekdays or a trace
What if tracking stops?
Once 7 weekdays pass with no scan, email the tracking number; the carrier is asked for a trace that same weekday.
A delivered scan or a missing box
What if it says delivered and nothing is there?
Check with neighbors and any front desk, wait 48 hours, then email the order ID; the company opens a case with the carrier and replaces or refunds.
Twenty-four hours or a committed box
Can the address be changed?
Up to 24 hours after checkout, provided the partner has not received the order yet. After that the box cannot be redirected.
Sizes or fit
The letter or the chest figure
How is the right size chosen?
From the chest figure in the listing’s size chart, not from the letter on the tag. Measure a shirt that fits well across the chest, laid flat, double it, and pick the size whose chest figure is closest, with the fit word in mind. The Size Guide shows the method step by step.
One inch or a wrong size
How accurate are the measurements?
Within 1 inch of the chart either way. A garment more than 1 inch off is not as described and goes back at the company’s expense; a garment within 1 inch that fits badly is a change of mind.
M on one sweater or M on another
Why does M differ between garments?
Because every garment has its own chart. On the sweaters alone, M runs from 35.4 inches across the chest on the slim turtleneck to 45.3 inches on the henley collar sweater. Read the figure, not the letter.
The supplier’s label or the listing
Where does the fabric content come from?
From the supplier’s specification, repeated on the listing without change. The sewn-in label is the final word, and a garment whose label disagrees with the listing may be returned as not as described.
Returns or exchanges
Day 30 or day 31
How many days does the return window run?
30 days from the day tracking shows the box delivered, for any reason, with the tags on and the garment unworn and unwashed. The Refund and Returns Policy has the condition rule.
A message first or a box first
What is the first step of a return?
Email contact@vobirax.com with the order ID, the SKU, and the size. The return approval and the returns facility address come back within 1 weekday; never mail anything to the Fresno office.
A prepaid label or your own stamp
Who pays the postage on a return?
The company, with a prepaid label, when the garment is damaged, faulty, the wrong one, or more than 1 inch off its chart. You, with any tracked carrier, when you changed your mind or a size is being swapped.
A restocking fee or $0.00
Does a return cost a restocking fee?
No. Restocking costs $0.00 on every return.
Seven days or longer at the bank
When does the credit to your card arrive?
Within 7 days of the garment passing its check at the returns facility, as a credit to your card, or to the PayPal account that paid; allow the bank a few extra days to display it.
The same shirt in a new size or a new order
Can a size be exchanged?
Yes, for the same shirt in another size while stock lasts; the new size goes out with no shipping charge once the first one passes its check. For a different shirt, send the first one back and order the second fresh.
A torn seam or a change of mind
What if the garment arrives damaged?
Email two photos within 7 days of delivery. The garment usually stays with you, and a replacement or a full refund, shipping charge included, follows.
The whole order or part of it
Does returning one garment cost the free shipping?
No. The $99.00 threshold is judged once at checkout and never recalculated after a return.
Twenty-four hours or an order in motion
Is there a way to cancel after checkout?
Up to 24 hours after checkout, provided the partner has not received the order yet; the full refund follows within 7 days. After that, let it arrive and return it.
Payment or price
PayPal or a card
Which payment methods work?
| Route | Source | Processor |
|---|---|---|
| Card | Visa, Mastercard, American Express, Discover | Stripe |
| PayPal | Balance, or a linked card or bank account | PayPal |
Those two routes, and nothing else: no checks, transfers, cryptocurrency, or cash on delivery.
At checkout or at dispatch
At which moment is the card charged?
Checkout charges the card for the whole order at the moment of ordering, and dispatch comes after the charge, never before.
A Fresno address or no tax line
Does the checkout add sales tax?
Only for a California address, at 7.25% on the merchandise total, shown on its own line before the order is confirmed. Other states carry no sales tax at this time.
One code or two
Can discount codes be combined?
No. One code per order, entered before the order is placed; codes are never applied afterward.
A hold or a double charge
Why are there two amounts on a statement?
One is a temporary authorization hold from the card issuer, and it drops off within 3-5 weekdays.
The merchant name or Vobirax
How does the charge appear?
Under the merchant name the payment processor uses for this store, with an amount that matches the confirmation. Email the date and amount before disputing a line that looks unfamiliar.
The company or the brand
IMPOWER ATLANTA LLC or a marketplace
Which company is the seller of record?
IMPOWER ATLANTA LLC, a California company with its office at 1142 E Cornell Ave, Fresno, CA 93704, is the seller of record on every order. No marketplace, manufacturer, or other retailer stands behind the shop.
A Vobirax label or no label
Are the garments a Vobirax brand?
No. The garments carry no brand of their own; “Sold by: Vobirax” names the seller. The company does not design or sew them.
A storefront or a website
Can the shop be visited?
No. Vobirax exists only as a website, and the Fresno office is not a store.
A shared address or a private one
Is personal information sold?
No, and it is not shared with advertising platforms either; the site runs no analytics scripts or ad pixels. The Privacy Policy and the page titled Do Not Sell or Share My Personal Information set out the details and the opt-out route.
A short answer or a longer one
Read next: the Shipping Policy (delivery), the Refund and Returns Policy (returns), and the Size Guide (fit), which carry the full versions of the answers above.
For a question not covered here, customer service at IMPOWER ATLANTA LLC answers contact@vobirax.com and +1 (559) 549-2043 on weekdays from 8:30 a.m. to 5:30 p.m. Pacific, replies within 1 weekday, and reads every message sent through the Contact Us page.
This page has been in force since Oct 21, 2026.