Refund and Returns Policy
30 days from the day the box is delivered is the window for sending a garment back to IMPOWER ATLANTA LLC, and $0.00 is the restocking fee on every return that comes through that window.
A new size or a refund
Can a shirt be swapped for another size?
Yes, for the same shirt in another size, as long as the partner still has that size. Email customer service with the order ID and the size you want, send the first shirt back under the steps below, and the new size is sent out with no shipping charge once the first one passes its check. If the size has sold out by then, the price of the shirt is credited to your card instead. Example: a VBX-SHT-004 denim shirt in L goes back, an XL is reserved on the day the return approval is issued, and the XL leaves the facility the weekday after the L arrives and passes inspection.
Can a shirt be swapped for a different shirt?
No. For a different style or color, send the first shirt back and order the second one fresh; a new order ships sooner than any exchange queue would, and it gets its own tracking number.
Day 1 or day 30
How many days does the window run?
30 days, counted from the day the carrier’s tracking shows the box delivered. The return approval must be requested and the shirt must be on its way back inside those 30 days. Example: a box delivered on Thu Nov 5, 2026 can be returned until Sat Dec 5, 2026.
A change of mind or a fault in the shirt
Which returns are accepted?
Both kinds. A shirt that is the wrong size, the wrong color on your screen, or simply not what you hoped for can come back for any reason within the window, as long as it meets the condition rule below. A shirt that is damaged, faulty, not the one ordered, or more than 1 inch off its published measurements comes back at the company’s expense, under the sections further down. Example: a sweater that fits but feels heavier than expected is a change of mind; a sweater with a dropped stitch across the chest is a fault.
An email first or the box first
What are the four steps?
- Email contact@vobirax.com with the order ID, the SKU or product name, the size, and one line on the reason. The reason is not a test; it tells the company when a listing misleads.
- Receive the return approval within 1 weekday. Inside it: the approval number and the street address of the partner’s returns facility.
- Write the approval number on the outside of the box.
- Send the box within the 30-day window and email the tracking number. A box that cannot be traced cannot be refunded.
A shirt that travels without a return approval has nothing to tie it to an order, and the section on unmarked boxes explains what happens to it.
The partner’s returns facility or the Fresno office
Where does the box go?
To the returns facility run by the fulfillment partner, inside the United States, at the address printed in the return approval and nowhere else. The office at 1142 E Cornell Ave, Fresno, CA 93704 holds no stock, accepts no boxes, and a shirt mailed there sits unopened. You pay the postage to the facility when the return is a change of mind; the company pays it when the fault is its own, as the next section sets out.
A prepaid label or your own postage
Who pays to send the shirt back?
| Reason for the return | Postage back | Original $6.90 charge |
|---|---|---|
| Damaged, faulty, wrong shirt, or more than 1 inch off the chart | Prepaid label from the company | Refunded |
| Change of mind, wrong size chosen, color not as hoped | You, with any tracked carrier | Not refunded |
| Size exchange of the same shirt | You, for the shirt going back; no shipping charge on the new size | Not refunded |
Example: a $33.99 shirt that pays $6.90 at checkout and comes back as a change of mind earns a $33.99 credit to your card, and the postage to the facility is yours.
A restocking fee or none
Is anything held back from the refund?
Nothing. Restocking costs $0.00 on every return, whatever the reason, and the refund is the price paid for the shirt, with the original shipping charge added only in the cases marked refunded above.
Seven days or a few more from the bank
When is the credit to your card issued?
Every returned box is inspected on the day it reaches the returns facility, and the refund is issued within 7 days of the shirt passing that check, as a credit to your card, or to the PayPal account that paid. It cannot be sent to a different card, a bank account, or a gift card. Allow the bank or PayPal a few extra days to display the credit. Example: a return approved on Nov 10, 2026, inspected and passed on Wed Nov 18, is refunded by Wed Nov 25 at the latest.
Tags on or tags off
What condition must the shirt be in?
The same condition it left the facility in:
- Unworn and unwashed, with every tag still attached.
- In the original packaging, folded, with any spare button or collar stay still in its bag.
- Clean, which means free of stains and deodorant marks, carrying no scent of perfume or smoke, and clear of pet hair and makeup.
- Unaltered: no hemming, no tailoring, no removed labels.
Trying a shirt on indoors over a clean undershirt is fine. Wearing it to dinner is not. Example: a cardigan tried on once with the tags attached passes; a cardigan with the tags cut off and a coffee mark on the cuff is photographed, and either travels back to you at your cost or is refunded in part, with the photo emailed before anything is decided.
An accepted return or a refused one
Which returns are refused?
- Garments that fail the condition rule above, wherever the wear happened.
- Garments marked final sale on their product page. Today no garment on vobirax.com carries that mark; if one ever does, the mark sits next to the price before you buy.
- Returns started after the 30-day window, or sent without a return approval.
The wrong color or the wrong idea
What counts as a change of mind?
Anything that is not the company’s error: the size you chose runs small on you, the navy looks darker on your desk than on your phone, the knit is thicker than you wanted, or you found the same shirt cheaper elsewhere. All of these are accepted returns under the condition rule, with the postage yours and the shipping charge kept. The company does not dress this up as a promise of satisfaction; it is a plain return, inspected and refunded.
A torn seam or a crushed box
What if the shirt arrives damaged or faulty?
Email two photos within 7 days of delivery: one of the fault, one of the box or mailer. A pulled thread, a split seam, a missing button, a hole, or a stain that was there when the bag was opened all count. In most cases the shirt stays with you. When the shirt does need to travel back, the return approval email carries a prepaid label. A replacement goes out if the partner has the size, and a full refund, shipping charge included, follows if it does not. Example: a box delivered on Thu Nov 5, 2026 can report damage until Thu Nov 12.
The shirt on the order or a different one
What if the wrong shirt is in the box?
When the SKU, the size, or the color in the box is not the one on the order confirmation, the error is the company’s. Email a photo of the shirt and its tag, keep the box, and a prepaid label plus the correct shirt or a full refund follow, your choice where stock allows.
The chest figure or more than 1 inch off it
What if the shirt does not match its listing?
Every listing carries a fit word and a size chart with the garment’s chest, length, shoulder, and sleeve, measured flat. A shirt that measures more than 1 inch away from its chart in any of those figures, or that differs from the listing in fabric, color, or construction, is not as described and is treated like a damaged shirt: prepaid label, replacement or full refund, shipping charge included. A shirt within 1 inch of its chart that fits badly is a change of mind. Example: a size L listed at 46.9 inches across the chest that measures 45.5 inches is not as described; one that measures 46.2 inches is within tolerance.
A box lost in transit or a box never sent
What if the box never arrives?
If the carrier confirms the box is lost, the company files the claim, and you choose, while stock lasts, between a replacement and a full refund that includes the shipping charge. If the box was never handed to the carrier because the partner could not fill the order, the Shipping Policy’s restock rule applies and the line is refunded without you asking.
A refused box or an unreadable address
What happens to a refused or undeliverable box?
The garments are refunded once the box reaches the partner’s facility. The $6.90 shipping charge, if one was paid, stays charged, and the 30-day window keeps its original start date. Accepting the box and returning it under this page is quicker than refusing it at the door.
Twenty-four hours or an order already in motion
Is there a way to cancel after checkout?
Within 24 hours of checkout, and before the order has been passed to the partner, email the order ID and the order is cancelled with a full credit to your card, shipping charge included, issued within 7 days. After that the order is in motion; let it arrive and return it under this page. The Shipping Policy applies the same 24-hour rule to an address change. Example: an order paid at 2:00 p.m. Pacific on Tue Nov 3, 2026 can be cancelled until 2:00 p.m. Pacific on Wed Nov 4.
A return approval or an unmarked box
What happens to a box that arrives without an approval number?
The facility keeps it for 30 days, and in that time customer service looks for the order behind it, using the tracking number and the sender’s address. If a match is found, the return is processed as if it had been approved, minus any postage the company has to pay to recover it. If no match is found in 30 days, the garment is donated. Email before you ship and none of this applies.
The Shipping Policy or an email about a return
Read next: the Shipping Policy, which explains the 6-9 weekday timeline, the $6.90 shipping charge, and the map of addresses the company serves.
For help with a specific return, customer service at IMPOWER ATLANTA LLC answers contact@vobirax.com and +1 (559) 549-2043 on weekdays from 8:30 a.m. to 5:30 p.m. Pacific, replies within 1 weekday, and reads every message sent through the Contact Us page.
This page has been in force since Oct 21, 2026.