Order Tracking

24 hours is the longest a new tracking number normally stays silent before the carrier’s first scan, and the form on this page shows the current status of any order placed on vobirax.com.

The order ID or the tracking number

What goes in the form?

The order ID printed in the confirmation email, plus the email address that was typed at checkout. The form reads the order’s status straight from the company’s records: paid, passed to the fulfillment partner, sent out with a tracking number, delivered, or refunded. For the carrier’s own scan history, paste the tracking number into the carrier’s site instead.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

A paid order or a box on the road

What does each status mean?

Status Meaning
Processing Paid, and with the fulfillment partner for picking and packing, 1-2 weekdays
Completed Sent out; the tracking number is in the dispatch email and above
On hold Payment under review, or a size being restocked; an email explains which
Refunded Cancelled or returned, with the credit to your card on its way within 7 days

The first scan or a silent label

Why does tracking show nothing yet?

The label is created when the partner packs the box, and the carrier’s first scan comes at pickup, often the next morning. Up to 24 hours of silence after the dispatch email is normal. Example: a box handed over on Tue Oct 27, 2026 at 4 p.m. usually shows its first scan on Wed Oct 28.

A stalled scan or a delivered scan

When does customer service step in?

Once 7 weekdays pass without a scan, send the tracking number by email and the carrier is asked to trace the box that same weekday. If tracking shows delivered and the box is not there, check with neighbors and any front desk, wait 48 hours, then email the order ID; the Shipping Policy carries both rules in full.

A box in transit or the Shipping Policy

Read next: the Shipping Policy, which sets out the 6-9 weekday timeline, the trace rule, and what happens to a lost or damaged box.

For a question about a box in transit, customer service at IMPOWER ATLANTA LLC answers contact@vobirax.com and +1 (559) 549-2043 on weekdays from 8:30 a.m. to 5:30 p.m. Pacific, replies within 1 weekday, and reads every message sent through the Contact Us page.

This page has been in force since Oct 21, 2026.